How can we help you today?
Use this page to get to the right resource fast—whether you’re looking for a school near you, troubleshooting IUIC TV, or you’re a congregant needing access help.
Visitor (not yet a member)
Start on the main IUIC website and use the “Find a School Near You” directory to locate the closest school and contact info.
IUIC TV issues
Problems watching live classes, signing in, buffering, or playback? Use IUIC TV first. If it still isn’t resolved, open a ticket.
Congregant / member help
Need access to IUIC systems (email, chat, portals), role changes, or account troubleshooting? Use the access guidance below, then submit a ticket if needed.
Access Control & Account Guidance
If you can’t resolve it with the steps below, submit a ticket so the team can verify your access and route you correctly.
I can’t log in / I forgot my password
- Try the platform’s “Forgot password” option (if available) and check spam/junk for the reset email.
- Confirm you’re using the correct email address (some systems require an official IUIC account).
- If you’re locked out, submit a ticket and include: your name, school, and the system you’re trying to access.
I need access to an IUIC system (email, chat, portal, groups)
- Submit a ticket and select the closest category: Access / Account (or similar).
- Include what you need access to, why you need it (role/duty), and when you need it by.
- If your role changed, mention the old role and new role so permissions can be adjusted properly.
IUIC TV playback, buffering, or device issues
- Try a different browser/device and restart your modem/router if streaming is unstable.
- Test your connection speed and close other high-bandwidth apps while streaming.
- If it persists, open a ticket and include: device type, browser/app, and the approximate time the issue happened.
Where do I submit my request?
All requests should end with a ticket so we can track, route, and resolve it correctly.
Need to locate a school? Use Find A School Near You. For IUIC TV, start at iuic.tv.
